StarTek is currently seeking professional Technical Support Agents to Work from Home for CINCINNATI AREA residents ONLY. Working from home has many advantages such as saving traditional work expenses of transportation and auto maintenance, commute time, business clothes, outside lunches, and lower personal productivity. What is a Home Based Technical Support Agent? A Home Based Agents is someone who works from their home office responding to customer inquires gathering, entering and confirming customer information, answering live customer questions via phone, resolving issues, providing customer care, engaging in live chat, responding to email, and handling sales calls with customers.
Why StarTek? Its not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease.
Because more and more of the worlds largest and best known companies are asking us to help them provide world class customer care services. StarTeks state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level.
Requirements to be a Work from Home Technical Support Agent: Fluent in English Reliable Friendly (smiling voice) Mature Self-starter and disciplined; not easily distracted while working at home Professional phone presence Strong work ethic Self-motivated Ability to multitask (Talking to clients while toggling between multiple browser screens) Self-sufficient in solving problem with minimal assistance Ability to work unsupervised Flexible availability to meet client demands Job Duties and Expectations: Provides technical support to customers regarding equipment. Communicates with customer on the phone or via written correspondence to provide information and assistance on product use, hardware or software problems. Checks mail, fax and email to provide customer assistance. Operates computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts. Resolves customer issues on the first call/contact whenever possible without having to transfer caller Follows escalation procedures as needed. Completes, processes, and maintains applicable paperwork and records. Other duties as assigned.
Equipment Requirement to be a Work from Home Technical Support Agent Quiet working home office environment (with closed door) free from noise and interruptions Call Center Grade Phone and Headset Landline Phone No VOIP or Cell Phone
A high speed Internet connection (hard-wired such as DSL or Cable no wireless or satellite)
Reliable updated computer meeting the requirements below:
Computer Requirements Operating System: Windows XP or Window Vista Web Browser: Microsoft Internet Explorer or higher Maximum Screen Resolution: Minimum 1024X768 Sound Card Optical Drive (CD/DVD) Windows Automatic Update Enabled Number of USB Ports: Minimum 1 RAM Internal: Minimum 0.8 GB Upload Speed: Minimum 410kbps Download Speed: Minimum 1200 Hard Drive Speed: Minimum 20GB Hard Drive Free Space: minimum 5GB Processor Frequency: Minimum 1600MHz
Please note that this is a permanent posting and is used to gather applicants for current and future openings. Your application may be placed on hold pending additional business needs. Once new openings are available we may contact you.
Experience: Must have at least 1 year (preferably 2-5 years) of Technical Support experience (preferably call center experience)
Education: High School Graduate or GED required. Associates degree (AA) from a two-year college or university or equivalent combination of education and experience preferred
If you are looking to get on board with a company thats really going places, truly values employees, and helps people in the process, StarTek is what youve been looking for. Careers are just more fun here!!
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